Privacy Policy
Sama Arogya is committed to protecting the privacy of our patients and website visitors. This policy explains how we collect, use and safeguard your personal information in accordance with Ontario's Personal Health Information Protection Act (PHIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
Through our website, we collect your name, contact details and any information you choose to provide when submitting a call-back request or enquiry.
At the clinic, we collect personal health information necessary to provide care, including health history, presenting concerns, treatment notes and insurance details. This information is collected through our practice management system, with your consent.
How we use your information
We use your information to respond to enquiries, schedule appointments, assess and treat your condition, maintain clinical records as required of regulated health professionals, and submit insurance claims where you have authorised direct billing.
Disclosure
We do not sell, rent or trade your personal information. Information is disclosed only with your consent, to your insurance provider for the purpose of direct billing, or where disclosure is required or permitted by law or by our regulatory college.
Safeguards
Clinical records are stored in a secure practice management system that hosts patient data on Canadian servers. Website enquiries are received through our website platform and stored securely. Access to personal health information is limited to those involved in your care.
Retention
Clinical records are retained for the period required by our regulatory college, after which they are securely destroyed.
Your rights
You may request access to the personal health information we hold about you, request correction of inaccurate information, or withdraw consent for future communication. We will respond to requests within a reasonable period.
Contact
For questions about this policy, or to make a request regarding your information, contact us at info@samaarogya.com or 742-588-2556.